Return Policy

Refund Policy

Returns -  Due To Change Of Mind
Shop Celestial will accept returns & exchanges on clothing items only within fourteen (14) days of delivery. Buyer is responsible for all shipping costs due to returns & exchanges. All Jewelry and accessories are final sale. No returns or exchanges will be accepted on jewelry and accessories. 
Kindly ensure you are looking at the size guide before purchasing clothing. If you have any questions please do not hesitate to email info@shopcelestiall.com and we will get back to you as soon as possible.
 

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 Wrong Items

In the unlikely event that you received the wrong item, please email support@shopcelestiall.com along with a photo of the item within seven (7) days of delivery. 

 

Shipping Policy

Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
 

Dispatch Time

Orders are usually dispatched within two (2) business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. If you have any questions about your order at any time, please email support@shopcelestiall.com.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you did not receive a tracking number please email us at support@shopcelestiall.com and we will gladly send it to you.

Transit Time - Domestically
In general, domestic shipments are in transit for 2 - 7 days.
 

Transit Time - Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

P.O. Box Shipping

Shop Celestial will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us at support@shopcelestiall.com so that we can conduct an investigation

Parcels Damaged In Transit

In the unlikely event that you received your parcel damaged, please send a photo and reference your order number in a email to support@shopcelestiall.com within seven (7) days of delivery. We will respond as soon as possible.