Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
In the unlikely event that you received the wrong item, please email email@example.com along with a photo of the item within seven (7) days of delivery.
Orders are usually dispatched within two (2) business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. If you have any questions about your order at any time, please email firstname.lastname@example.org.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. If you did not receive a tracking number please email us at email@example.com and we will gladly send it to you.
Transit Time - Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
P.O. Box Shipping
Shop Celestial will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us at firstname.lastname@example.org so that we can conduct an investigation
Parcels Damaged In Transit
In the unlikely event that you received your parcel damaged, please send a photo and reference your order number in a email to email@example.com within seven (7) days of delivery. We will respond as soon as possible.